RETURNS & EXCHANGES

At Canvas And Chrome, we want you to love your purchase. As a boutique studio, we take great care in inspecting and packaging every order personally. If something isn't right, here is how we can help:

Change of Mind: We offer a 14-day return window for eligible pre-painted artworks and other non-customised items. Returns must be requested within 14 days of delivery and may be accepted for a store credit or exchange, provided that:

  • The item is in its original, unused condition.

  • The original packaging is intact.

  • The item is returned safely and without damage.

Commissioned and Customised Artworks: Commissioned originals and customised artworks cannot be returned or exchanged due to a change of mind. These artworks are created specifically for the client, with their input throughout the process. Detailed photographs of the completed artwork are provided for approval before it is shipped.

This does not affect any rights or remedies available under Australian Consumer Law if an artwork is faulty, damaged upon delivery, or materially different from the artwork approved by the client.

Return Shipping: For eligible change-of-mind returns, the customer is responsible for return shipping costs. We strongly recommend using a tracked and insured delivery service, as we cannot accept responsibility for return parcels that are lost or damaged in transit.

How to Start a Return: Simply email us at canvasandchrome@outlook.comwith your order number and the reason for your return. We’ll get back to you within 2 business days with instructions.