RETURNS & EXCHANGES

Change of Mind: Non-commissioned, non-customised artworks can be returned for a refund or exchange if you contact me within 14 days of delivery. The artwork must be in its original, undamaged condition and returned securely in its original packaging. Opening the packaging to inspect the artwork does not prevent a return.

Commissioned and Customised Artworks: Commissioned and customised artworks cannot be returned or exchanged simply because you change your mind. These artworks are created specifically for you, with your input throughout the process. Detailed photographs of the completed artwork are provided for approval before dispatch. This does not affect your rights if the artwork is faulty or does not meet applicable consumer guarantees.

Change-of-Mind Return Shipping: You are responsible for return shipping costs and arranging a tracked and insured delivery service. Please package the artwork carefully and retain your postage receipt. Original shipping charges are not refundable for change-of-mind returns. Refunds will be processed after the returned artwork has been received and inspected.

Faulty, Damaged or Incorrect Artwork: Please contact me promptly if your artwork arrives damaged, is faulty or differs materially from its agreed description. Where possible, provide photographs to help me assess the issue. I will arrange an appropriate remedy under Australian Consumer Law, including covering reasonable return shipping costs where required. The 14-day change-of-mind limit and original-packaging requirement do not apply to these claims.

How to Start a Return: Email canvasandchrome@outlook.com with your order number or proof of purchase and details of your request. Please contact me before sending the artwork back so I can provide return instructions.