FAQ

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FREQUENTLY ASKED QUESTIONS

Digital paintings of three different cars, including a blue Subaru WRX, a vintage green convertible, and a blue luxury sports car, displayed in black frames on a black background.

Welcome to our FAQ page, where we address the most common inquiries about Canvas & Chrome’s services, products, and policies. Whether you're curious about how to order a custom artwork, our shipping policies, or our artistic process, you'll find answers here.

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GET THE ANSWERS TO ALL YOUR BURNING QUESTIONS.

  • Delivery & Shipping

    At Canvas And Chrome, we aim to keep delivery simple and fair. Whether you’re across Australia or joining us from overseas, here is how we get your order to you:

    1. Australia-Wide (Free)

    • Cost: Free shipping on all domestic orders.

    • Insurance: Fully insured for the total purchase price.

    • Delivery Time: Typically 2–7 business days once dispatched.

    2. International Shipping ($35 Flat Rate)

    • Cost: $35 AUD flat rate per order.

    • Insurance: Fully insured for the total purchase price.

    • Delivery Time: Generally delivered within 14 business days of posting.

    • Note: International customers are responsible for any local customs fees or import taxes.

    Processing Time: As a boutique operation, we typically dispatch orders within 1–2 business days. You will receive a tracking number as soon as your package is on its way.

  • For areas within Australia, expect delivery within 7 days of dispatch.

  • Artwork production typically takes up to 14 days from proof approval to completion, as each piece is carefully hand-painted and allowed to dry properly between layers.

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