FAQ

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FREQUENTLY ASKED QUESTIONS

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Welcome to our FAQ page, where we address the most common inquiries about Canvas & Chrome’s services, products, and policies. Whether you're curious about how to order a custom artwork, our shipping policies, or our artistic process, you'll find answers here.

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GET THE ANSWERS TO ALL YOUR BURNING QUESTIONS.

  • Delivery & Shipping

    At Canvas And Chrome, we aim to keep delivery simple and fair. Whether you’re across Australia or joining us from overseas, here is how we get your order to you:

    1. Australia-Wide (Free)

    • Cost: Free shipping on all domestic orders.

    • Insurance: Fully insured for the total purchase price.

    • Delivery Time: Typically 2–7 business days once dispatched.

    2. International Shipping ($35 Flat Rate)

    • Cost: $35 AUD flat rate per order.

    • Insurance: Fully insured for the total purchase price.

    • Delivery Time: Generally delivered within 14 business days of posting.

    • Note: International customers are responsible for any local customs fees or import taxes.

    Processing Time: As a boutique operation, we typically dispatch orders within 1–2 business days. You will receive a tracking number as soon as your package is on its way.

  • For areas within Australia, expect delivery within 7 days of dispatch.

  • Artwork production typically takes up to 14 days from proof approval to completion, as each piece is carefully hand-painted and allowed to dry properly between layers.

  • Commissions are supplied unframed as standard. Framing is available on request and is made to order — please get in touch to discuss options.

    Please note that framing will extend the overall turnaround time before delivery.

  • My non-commissioned originals are created with complete artistic freedom, often developed over time as part of a broader body of work. These pieces tend to be more experimental and layered, which is reflected in their pricing.

    Commissioned artworks, while still original and one of a kind, follow a more defined brief. This allows for a more streamlined process, making them a more accessible way to own a personalised piece.

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