FAQ
FREQUENTLY ASKED QUESTIONS
Whether you're curious about how to order a custom artwork, our shipping policies, or our artistic process, you'll find answers here.
GET THE ANSWERS.
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Delivery & Shipping
Whether you’re across Australia or joining us from overseas, here is how I get your order to you:
1. Australia-Wide (Free)
Cost: Free shipping on all domestic orders.
Insurance: Fully insured for the total purchase price.
Delivery Time: Typically 2–7 business days once dispatched.
2. International Shipping ($35 Flat Rate)
Cost: $35 AUD flat rate per order.
Insurance: Fully insured for the total purchase price.
Delivery Time: Generally delivered within 14 business days of posting.
Note: International customers are responsible for any local customs fees or import taxes.
Processing Time: As a boutique operation, I typically dispatch orders within 1–2 business days. You will receive a tracking number as soon as your package is on its way.
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For areas within Australia, expect delivery within 7 days of dispatch.
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Artwork production typically takes up to 14 days from proof approval to completion, as each piece is carefully hand-painted and allowed to dry properly between layers.
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Commissions are supplied unframed as standard. Framing is available on request and is made to order — please get in touch to discuss options.
Please note that framing may extend the overall turnaround time before delivery.
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My non-commissioned originals are created with complete artistic freedom, often developed over time as part of a broader body of work. These pieces tend to be more experimental and layered, which is reflected in their pricing.
Commissioned artworks, while still original and one of a kind, follow a more defined brief. This allows for a more streamlined process, making them a more accessible way to own a personalised piece.